Analyzing the commercial effort to generate product revenue is another important element of value chain analysis and positioning. Lower layers in the value chain usually have fewer customers with higher volumes. Each of these customers is technically extremely demanding. Higher layers dramatically increase the number of customers, and the markets there are usually more fragmented.
This analysis can be formalized by applying COCA (cost of customer acquisition) and COCS (cost of customer support). The results of this analysis can quickly indicate the type of market access a startup with scarce resources can realistically support. The choice will also heavily impact the size and cost of the commercial aspect of the organization.
Selling chips, sensors, or transducers entails navigating long, technical design-in and design-win cycles with a relatively small set of highly specialized customers. The commercial effort is centered on influencing engineering teams and system architects; meeting strict performance, cost, power, and reliability specifications; and aligning with the customer’s product road map. Success depends on deep technical credibility, application support, and the ability to reduce integration risk. Once designed in, the revenue stream can be relatively stable and long-lasting, but the sales process is front-loaded, resource-intensive, and heavily dependent on technical differentiation.
Selling systems to end users means driving market adoption by clearly articulating and delivering a compelling value proposition to a broader and more diverse customer base. The commercial effort extends beyond technical fit to include ROI justification, budget approval, competitive positioning, distribution, branding, pricing, and aftersales support. Decision-making involves multiple stakeholders - technical, operational, and financial - and revenue must be continuously generated through customer acquisition, service quality, and lifecycle management. Success depends not only on product performance but also on market access, commercial execution, and the ability to scale demand.